DO WE SHIP INTERNATIONALLY?
We now ship to over 225 countries worldwide. Simply select your Ship to country,
If you do not see a price of shipping to your country, please contact us at [email protected]
HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?
Standard deliveries are sent via Spanish Postal Service, you’ll receive the parcel through the postal service of your country.
To Spain: 2 - 4 Days
To Europe: 5 - 15 Days
To UE and Asia: 15 - 30 Days
Express deliveries are sent via FedEx or UPS.
To Spain: 1 - 2 Days
To UE and Asia: 4 - 7 Days
To Europe: 2 - 4 Days
Always depending on our stock availability.
We do not have our own logistic company; Monark Supply hires a delivery service therefore we do not make ourselves responsibles for any delays or complications in the delivery of your purchase.
HOW CAN I MAKE AN ORDER?
There is two ways of making an order:
· Through our website; following e-shop instructions. You will be able to purchase any of our products easily, with assured security condition with your credit card or by Paypal system.
· Sending an e-mail to [email protected] indicating model and quantity. We will confirm your order by e-mail, detailing the total cost of your order as well as shipping costs. Then you will only have to make a deposit into our bank account number, provided to you previously.
IS IT POSSIBLE TO MAKE CHANGES OR CANCELLATIONS AFTER MY ORDER OF PURCHASE HAS BEEN CONFIRMED?
All changes and cancellations are possible until payment confirmation. Once the payment has been done and you have received our e-mail confirmation, it wil be possible to make changes cancel it but costs will to your charge.
WHICH ARE THE DIFFERENT PAYMENT METHODS? ARE THEY SECURE?
We have two different payment possibilities, depending on how you choose to make your order:
· Credit card payment if you choose to use our e-shop (payment protected through PayPal system or TPV system).
· Bank deposit if you choose to make your order by e-mail.
Both payment methods are completely secure.
WHICH ARE THE SHIPPING COSTS?
Shipping costs are calculated automatically in our e-shop depending on your order and location.
If you don’t find your country in “Destination” in the e-shop you can send us an e-mail to [email protected] and we make you a personalized quotation.
HOW WILL I KNOW THAT MY ORDER HAS BEEN RECEIVED?
You will receive a confirmation email after purchase.
IS IT POSSIBLE TO CHANGE OR RETURN AN ITEM I HAVE BOUGHT?
In order to change a product: you have 14 days from the date of arrival of your purchase to inform us by e-mail of a change of product, sending an e-mail to [email protected] indicating the product you wish to change and the reason why you wish to change it. Any change will only be accepted when the item/s are in perfect conditions with its original packaging.
Any exchange of an item for a different item will generate extra costs will be charged to the client.
HOW TO CONTACT US?
If you want to contact us, go to “Contact Us” menu in our homepage. You will soon receive an answer from us. Or trough online chat.
Thank you for shopping at Monark Supply and enjoy your products!